Return & Refund Policy

Last Updated: September 12, 2026

At Bluën, we take great care in preparing and packaging your order. Since our products are personal-care and body-care products, we maintain strict hygiene standards and therefore do not accept returns or exchanges once an order has been delivered.

Please read the following policy carefully before placing your order.

1. No Returns or Exchanges

Due to the personal-care nature of our products, all purchases are final.

We do not accept requests for:

• Returns

• Exchanges

• Change of product after delivery

• Change of fragrance or variant after delivery

• Returns due to personal preference or change of mind

This policy helps us maintain the hygiene, safety and quality of our products.

2. Damaged Products

If your order arrives damaged, broken, leaking or otherwise compromised during transit, please contact us as soon as possible.

To help us assess the issue, you must provide:

• A clear, continuous video of the product while it is still in its original packaging, showing the condition in which the package was received.

• Clear photographs of the outer packaging and the damaged product, if required.

Please do not discard the product or its packaging until the issue has been reviewed by our team.

Send the details to:

Email: care@bluenlife.com

Our team will review the submitted video and supporting information and determine the appropriate resolution on a case-by-case basis.

3. Approval of Claims

Submitting a damage claim does not automatically guarantee a refund, replacement or exchange.

Our team will assess the evidence provided and determine whether the damage occurred during transit or whether the claim qualifies for further action.

If approved, Bluën may offer an appropriate resolution depending on the circumstances.

4. Damaged-on-Arrival Claims

We recommend checking your package as soon as you receive it.

If you notice any damage, leakage or breakage, please contact us promptly at care@bluenlife.com with your order details and the required video evidence.

Claims submitted without the requested evidence may not be considered.

5. Refunds

Refunds are not available for standard orders.

A refund, replacement or other resolution may only be considered if our team approves a claim relating to a product that arrived damaged or compromised.

If a refund is approved, it will be processed to the original payment method, subject to the applicable payment provider's processing timelines.

6. Order Cancellation

If you need to cancel an order, please contact us at care@bluenlife.com as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible.

7. Contact Us

For any questions or concerns regarding your order, please contact:

Bluën
Email: care@bluenlife.com

Please include your order number and relevant details so our team can assist you efficiently.